Testigo Return Policy

At Testigo, we value your satisfaction and strive to deliver quality food and service. Below is our simple return policy to ensure a smooth experience:

1. Eligibility for Returns

– Returns are only accepted for incorrect, damaged, or unsatisfactory orders.
– The issue must be reported within 30 minutes of receiving your order.

2. How to Report an Issue

– Contact us via WhatsApp at +234 907 992 6915 (https://wa.me/message/IX7KAUOUA53DO1) or call +234 907 992 6915.
– Provide the order details (receipt or confirmation) and describe the issue.
– Attach a clear photo of the food or packaging if applicable.

3. Resolution Options

– We will review your complaint and offer one of the following resolutions:
– A replacement order.
– A refund (for eligible cases).
– A discount on your next purchase.

4. Exclusions

– No returns or refunds for orders where the issue is due to a delay in pickup by the customer.
– No returns for partially consumed food.

5. Refund Process

– Refunds (if applicable) will be processed within 48 hours to the original payment method or as a store credit.

We appreciate your understanding and look forward to serving you again! For further inquiries, contact us via:
– WhatsApp: +234 907 992 6915 (https://wa.me/message/IX7KAUOUA53DO1)
– Website: www.testi-go.com